RESPONSIBLE FOR THE WEBSITE
Owner: Cocina Horeca
Address: C/ Antonio Leyva 3, 28019, Madrid
Telephone: 690 814 122
These conditions regulate and are applicable to all sales made by Cocina Horeca, from its website accessible through the https://cocinahoreca.com. The completion of any order assumes that you have read and accepted these conditions of sale. If you wish, you can print a copy of this document, in order to facilitate future references as well as your knowledge.These General Conditions will remain in force and will be valid for as long as they are accessible through the Website, without prejudice to the fact that Cocina Horeca reserves the right to modify, without prior notice, both the General Conditions, where appropriate the Individuals, as well as any of the legal texts that are exposed on the Website. In any case, access to the Website after its modification, inclusion and / or replacement, implies acceptance of the same by the user.
ACCESS AND REGISTRATION TO THE WEBSITE
Access to and consultation of the catalog of products and / or services published on the https://cocinahoreca.com is free and free, and users do not need to register.In the same way, in order to start the process of contracting the products and / or services displayed on the Website, it is essential that users register as a user, following the instructions provided below. REGISTRATION REQUIREMENTS AS A USERIt is an essential requirement to be able to register as a user to be over 18 years of age and to provide through the form provided by Cocina Horeca through the Website, all the data required and identified as mandatory. The registered user assumes that his user account is personal and non-transferable, being able to register on the Website both natural and legal persons.All registered users will have an access password, which will in any case be personal and non-transferable. The user may modify or recover said password at any time, following the procedure provided on the Website. In no case will Cocina Horeca know said password, which will remain in the encrypted Cocina Horeca systems.By virtue of the foregoing, it is the user's obligation to immediately notify COMPANY NAME of any fact that allows the misuse of identifiers and / or passwords, such as theft, loss, or unauthorized access to them, in order to proceed with its immediate cancellation. As long as such facts are not communicated, the provider will be exempt from any liability that may arise from the misuse of identifiers or passwords by unauthorized third parties.
SIGN UP AS A REGISTERED USER
The legal relationship derived from the registration as a Client of the Website has an indefinite duration. Either of the parties may terminate or suspend this contractual relationship unilaterally at any time and without any cause other than their will in this regard, without prejudice to the obligations arising from the formalization of orders prior to the termination of the relationship. The Client may unilaterally exercise the right of termination through the account cancellation process.In any case, once the cancellation has been made, the user may request a new registration, saving the provider's power not to admit said registration in the event of a conflict or controversy raised between the parties, which is pending resolution or has ended. With acknowledgment of fault or negligence of the user and / or damage to the provider, its collaborators and associates or its users, clients or potential clients.
ELECTRONIC PRODUCT PROCUREMENT PROCESSPRODUCTS AND SERVICES
The products and services offered, and their characteristics, as well as their price, appear on the screen.Cocina Horeca reserves the right to decide, at any time, the products and / or services offered on the https://cocinahoreca.com. Cocina Horeca may at any time add products and / or services to those offered. Likewise, Cocina Horeca may withdraw or stop offering, without prior notice, any of the products and / or services offered on the https://cocinahoreca.com. Once on the https://cocianhoreca.com, and in order to contract the products and / or services, the user must follow the instructions indicated in the purchase process, which implies reading and accepting the general conditions of purchase, and particularities described in https://cocinahoreca.com.
INFORMATION AND AVAILABILITY OF PRODUCTS
All the information related to the products and / or services offered by Cocina Horeca for its Online Channel will be published through the Website, indicating the following information regarding each one of them:Product image, title, description, measurements, amount including VAT.Cocina Horeca may, at any time, add new products and / or services to those included in the Website, it being understood, unless otherwise provided, that such new Products will be governed by the provisions of the General Conditions in force in that moment.
Cocina Horeca intends to guarantee the availability of all the products and / or services that it advertises on the https://cocinahoreca.com. However, in the event that any product is not available, or if it has been sold out, the customer will be informed as follows: By mail.If the product and / or service is not available, and notifying the user, Cocina Horeca may provide the user with a product and / or service similar in characteristics without increasing the price, in which case, the user may accept or reject it by exercising the right of withdrawal and termination of the contract.In case of unavailability of all or part of the order, and the rejection of the replacement products by the user, the refund previously paid, the refund will be made using the same form of payment used.
For the provision of the service, Cocina Horeca, will give access to the user in the following way: By email
PHASES OF THE ELECTRONIC CONTRACTING PROCEDURE
Once the products and / or services offered by Cocina Horeca have been selected by the user, the user must follow the phases of the contracting process indicated below:
1 - Validation of the Shopping Basket: the User, once the selection of the products that he wishes to contract is finished, must validate his shopping basket, in which the selected products, the number of units, the price of the same, discount if any and shipping costs.
2 - Provide Billing and Shipping Data: the User, once they validate their shopping cart, must provide the Cocina Horeca with the billing and shipping data for the products, and must expressly accept, by checking the corresponding box, of these Contract Conditions. If you do not check the acceptance box, the Website will not allow you to continue with the contracting process.
3 - Select the Payment Method: the User, once they provide the billing information and, where appropriate, the shipping information, must select the payment method. Currently, Cocina Horeca validates the following payment method: Credit or debit card.
4 - Payment of the total economic amount: the User will be automatically redirected by the system to the online payment platforms (POS) of the corresponding banking entities.
5 - Purchase Confirmation: Cocina Horeca, will send the Client at the time of the effective payment of the purchase by the Client, an order confirmation email, subsequently one of when it has been processed, it is ready for shipment.
ECONOMIC CONDITIONS AND FORMS OF PAYMENT.ECONOMIC CONDITIONS
All products and / or services offered on the Website are associated with the final price of the product, as well as, where appropriate, the possible discounts that may apply to said purchase.The prices shown on the Website are exclusively applicable to the Products offered through said Channel and for as long as they remain published.The prices of the Products are always shown in euros and VAT included, as well as any other tax that may be applicable, being those in force and legally applicable at that time.Cocina Horeca expressly reserves the right to modify prices at any time, without prior notice. However, in any case, the current rates indicated on the Website at the time of placing the corresponding order will be applied.
To proceed with the payment, the Client must follow each and every one of the instructions shown in phase 3 of the electronic contracting process, described above.All the means of payment arranged by Cocina Horeca, are subject to checks and authorizations by the entities issuing the means of payment (card issuers and / or payment account issuers), but if said entity is not If the payment is authorized, it will not be possible to continue with the purchase procedure initiated, the order being automatically canceled, and it is understood that the purchase and sale of the Product or Products requested has not been made.The charge for the price of the Products, the costs of the shipping service –if applicable-, as well as any applicable taxes, will only be made at the time the order is placed. Shipping costs are included for the entire territory Spain peninsula, Andorra, less the rest of the world. In case of doubt, contact us at the 690 814 122.To carry out the electronic payment, you have installed an electronic commerce payment gateway provided by banks authorized for them. All the data provided to Cocina Horeca for these purposes are duly encrypted to guarantee maximum security and confidentiality, being hosted on a secure server certified according to the "Secure Socket Layer" (SSL) protocol.
PRODUCTS SHIPPING CONDITIONS
Products whose purchase has been made through the Cocina Horeca Website will be sent to the postal address indicated in the order form, which cannot correspond to a PO Box or public places, such as the street. Public, squares, stations, airports or other similar.
In the event of a request for home delivery of the order, the delivery will be made, in general, within a period of between 5 to 15 working days from the confirmation of the order, to the postal address that has been included in the order data. , except for force majeure. The delivery note will be sent together with the Product or Products as well as the invoice.
The order will be delivered to the address designated by the user at the time of purchase.The scope of delivery is in the following areas: Spain peninsula, Andorra.
RIGHT OF WITHDRAWAL OF ORDERS
The User has recognized the right of withdrawal of the purchase made through the Website, and therefore, if he is not satisfied, he may return the Product within a maximum period of fourteen (14) calendar days from when he has acquired possession of the product / so from the formalization of the contract in the case of contracting services.The right of withdrawal may be exercised through the following channels:Through the After-Sales Service of the establishment of the closest Distribution Network, always providing the Proof of Purchase.Through the Website, by filling in the web form attached to the return request.Contacting the Customer Service, where the steps to follow will be indicated.
The return will include the amount of the purchase and, if any, the delivery costs. The return will be made in the same means of payment with which the Product was purchased, discounting the return costs that will be borne by the customer.The Customer must return the products subject to withdrawal without any undue delay and in any case no later than within 14 calendar days from the date on which the decision to withdraw is communicated.The refund of the amount corresponding to the withdrawal will be made within a period of 14 calendar days from the date on which the decision to withdraw from the contract has been effectively and unequivocally communicated and provided that the goods or products object of withdrawal have been previously received, in case Otherwise, the disbursement may be withheld until the receipt of said goods or until the Client certifies the return of the goods. They are excluded from the right of withdrawal:The provision of services, once the service has been fully executed.The supply of goods or services made according to the Customer's specifications or clearly personalized.The supply of sealed goods that are not suitable to be returned for reasons of health protection or hygiene and that have been unsealed after delivery.The supply of sound recordings or sealed videos or sealed computer programs that have been unsealed by the Customer after delivery.The supply of digital content (not provided on a physical medium) when the execution has already begun. The Client expressly knows that once the digital download has started, he / she will lose the right of withdrawal.Any other good or service covered by art. 103 of RDL 1/2007, of November 16.The Client will be responsible for the decrease in value of the goods resulting from a manipulation of the same other than that necessary to establish their nature, their characteristics or their operation. In any case, in order to make use of the right of withdrawal, the Products must be returned in their original packaging together with the invoice, in the event that they are returned without said original packaging or with damage, the amount to be paid to the Customer for the return of the product will be reduced by the corresponding amount. Before returning the Product, the Customer must ensure that it is properly protected and sealed so that it does not suffer any damage during transport.
When the Product or Products purchased show a lack of conformity because they do not correspond to the characteristics offered, show defects that prevent their normal use according to their nature, or do not offer the services described for it, the Client will have the right to clean up the good acquired within a period of 14 days from the purchase and under the conditions and with the means of proof regulated in the Consolidated Text of the General Law for the Defense of Consumers and Users, without prejudice to the powers of the Point of Sale of check the veracity of defects, their origin and the time of their appearance. In the case of online sales, the customer must send an email attaching a photograph of the product.
CUSTOMER SERVICE AND AFTER SALES
Any query, suggestion, complaint or claim related to the online sale of the Products can be made through our Customer Service:E-mail: firstname.lastname@example.org Telf .: 690 814 122.
PROCESSING OF PERSONAL DATA
These conditions have been exposed in due time, in accordance with current legislation. Likewise, Cocina Horeca makes these General Conditions available to you, so that they can be stored and reproduced, thus complying with the legal duty of prior information.Cocina Horeca reserves the right to modify, at any time, and without prior notice, the presentation and configuration of the Website, its functionalities and / or the contents that are incorporated therein. You acknowledge and expressly accept that at any time Cocina Horeca may interrupt, deactivate and / or cancel access and / or use of the Website, without Cocina Horeca being responsible for it.In the event that any provision or provisions of these General Conditions are considered null or unenforceable, in whole or in part, by any Court, Tribunal or competent administrative body, said nullity or non-application will not affect the remaining provisions. In this case, the affected clause or clauses will be replaced by another or others that have the most similar effects to those replaced.
APPLICABLE LEGISLATION AND COMPETENT JURISDICTION
The parties expressly agree that this contract will be governed and interpreted, in all its terms and conditions, in accordance with current Spanish legislation.The parties expressly submit, for any questions or divergences that may arise due to the interpretation, fulfillment and execution of this contract, to the jurisdiction and competence of the Courts and Tribunals corresponding to the buyer's domicile or those of the place of fulfillment of the contractual obligationTo file complaints in the use of our services, you can go by mail to the electronic or physical address indicated in the "Identification" section, committing ourselves to seek at all times an amicable solution to the conflict.
Last updated: 10/29/2020